Time & Tracking Solutions by Vigilant ®

+34 96 585 64 57

info@vigilantcontrol.com

FAQ's - Frequently asked questions

In this section the Vigilant's support team will solve any query you may have.

One of my readers does not read ibutton. Do I have to send it to the technical service to be repaired?

In many cases this will not be necessary

Before you send us anything get in touch with our support team. In many cases the issues can be solved over the phone.

Follow these quick and easy steps to check if the reader is working or not.

Check the battery

Check that the reader´s memory isn't full. Remember, the estimated capacity for a lightweight reader is 150 readings and for the 2005 and Bluetooth its 4089 readings.